Delivering deeply tested products is our quality objective, nevertheless, all BlueBox systems come with a warranty. TASKING provides a free exchange system or a free repair during the warranty period if the hardware malfunction is not the result of an overvoltage, mechanical damage, or damage caused by the ingress of liquids.
See HardwareCare for replacement terms and conditions.
If something should go wrong with your hardware, follow these steps to get you up and running in the shortest time possible:
1. Contact the Support team with the hardware type, serial number, and description of the problem.
2. If the problem proves to be a hardware malfunction, the support team will send you an RMA (Return Material Authorization) form.
3. Fill out the RMA form with the required information including a description of the problem. The better you describe the problem, the faster we can resolve the issue.
4. Send the RMA form back to the Support team and you will receive further information about where to send the malfunctioning hardware.
5. When you pack the hardware, also include a printed RMA form.