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Delivering deeply tested products is our quality objective, nevertheless, all BlueBox systems come with a 24-month warranty . TASKING provides a free exchange system or a free repair during the warranty period if the hardware malfunction is not the result of an overvoltage, mechanical dama...
Create a log file to send or view relevant winIDEA logs. Solution: 1. Open Help | Support | Log . 2. Enable suitable logs. Explanation of each log is given in the in-line help. 3. Press the Clear button which clear s th e recent log information. 4.Confirm by clicking OK. Repeat the procedu...
If you do not find the solution after checking our winIDEA Help or Tutorials , contact the Support team and follow the steps below: Report a technical issue 1. Generate a Support (WSB) file via Help| Support| Technical Support. Depending on the issue attach the following files: Workspace, ...
Solution: Hardware serial number (SN) is located on the bottom of the hardware tools: BlueBox Active Probe Debug Adapter The position of the hardware serial number can vary because of the different sizes of the debug adapters.
You were attempting to extend the Debug Adapter cable with an additional cable. This extension resulted in a loss of connection to the target and debugging became impossible. Alternative solution - Active Probe The functionality of the BlueBox cannot be guaranteed when additional cables ar...