If you do not find the solution after checking our winIDEA Help or Tutorials , contact the Support team and follow the steps below: Report a technical issue 1. Generate a Support (WSB) file via Help| Support| Technical Support. Depending on the issue attach the following files: Workspace, ...
Maintenance, previously known as Hardware Maintenance, was deprecated and no longer offered. If you need information about the winIDEA licensing, please refer to Licensing . For information about BlueBox repairs, please refer to HardwareCare .
Delivering deeply tested products is our quality objective, nevertheless, all BlueBox systems come with a warranty. TASKING provides a free exchange system or a free repair during the warranty period if the hardware malfunction is not the result of an overvoltage, mechanical damage, or dam...
Solution The hardware serial number (SN) is located on the bottom of the hardware tools: BlueBox Active Probe Debug Adapter The position of the hardware serial number can vary because of the different sizes of the debug adapters.
Create a log file to send or view relevant winIDEA logs. Solution 1. Open Help | Support | Log . 2. Enable suitable logs. Explanation of each log is given in the in-line help. 3. Press the Clear button which clear s th e recent log information. 4.Confirm by clicking OK. Repeat the procedur...
Emulation Adapters are configured by default to use the target board clock source. This configuration is set on jumpers J2 and J3 , or DIP switch DIP2 . The default position is set closer to the Pin 1 marking. However, when using a crystal circuit oscillator on the target board, it might l...
You were attempting to extend the Debug Adapter cable with an additional cable. This extension resulted in a loss of connection to the target and debugging became impossible. Possible solutions Active Probe The functionality of the BlueBox cannot be guaranteed when additional cables are us...