How to create a support log?

Create a log file to send or view relevant winIDEA logs. 

Solution

1. Open Help | Support | Log.

2. Enable suitable logs. Explanation of each log is given in the in-line help.

3.  Press the Clear button which clears the recent log information.

4. Confirm by clicking OK. 

• Send the Log file - Copy the location, e.g., C:\Users\<user>\AppData\Local\iSYSTEM\winIDEA  to help you add the attachment in the email; or
• View the Log file via the Open button.

Logs come in handy when:

• You experience Active Watchdog issues
• Flash programming fails
  
• Remove internal resets