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LDRA Test tools: How do I request a license and what information do I need to provide?

16-Apr-2026

Prerequisites

  • FlexLM Server Utilities email ("LDRA FlexLM License Manager Utilities (Stage 1)")
  • Access to the target license server machine

Procedure

1. Download the FlexLM Server Utilities from the email provided by your sales representative.

2. Extract the utilities to an appropriate location, e.g.:
  • C:\LDRA_FlexLM\
  • ~/ldra_flexlm/

3. Run:

  • (Windows) Get_licenseinfo.bat
  • (Linux) Get_licenseinfo.sh 

This generates a .info file containing your machine information.

An example of a .info file:
lmutil - Copyright (c) 1989-2017 Flexera Software LLC. All Rights Reserved.
Running on Physical Platform

Mac Address: XX:XX:XX:XX:XX:XX
INTERNET: XXX.XXX.XXX.XXX
USER: [REDACTED]
HOSTNAME: [REDACTED]
DISK_SERIAL_NUM: [REDACTED]
FLEXID: XX:XX:XX:XX:XX:XX

lmgrd v11.15.0 build 215548 i86_n3 - Copyright (c) 1988-2017 Flexera Software LLC. All Rights Reserved.
lmgrd v11.15.0 build 215548 i86_n3 - Copyright (c) 1988-2017 Flexera Software LLC. All Rights Reserved.

Windows IP Configuration

Host Name . . . . . . . . . . . . : [REDACTED]
Primary Dns Suffix  . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 11:

Connection-specific DNS Suffix  :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . : Yes
Link-local IPv6 Address . . . . : [REDACTED]
IPv4 Address. . . . . . . . . . . : XXX.XXX.XXX.XXX (Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 25 March 2020 09:31:50
Lease Expires . . . . . . . . . . : 25 March 2020 09:31:50
Default Gateway . . . . . . . . . : XXX.XXX.XXX.XXX
DHCP Server . . . . . . . . . . . : XXX.XXX.XXX.XXX
DNS Servers . . . . . . . . . . . : XXX.XXX.XXX.XXX
NetBIOS over Tcpip. . . . . . . : Enabled

lmhostid: license service failed to return VM attributes. (-210,14706) - The FlexNet Licensing Service does not appear to be running

4. Reply to the received email attaching this .info file.


Additional information
Network license

If you are requesting a Networked license, a license that other machines can use by connecting to the license server running on this machine, then a suitable IP range needs to be provided. 

For example, 192.168.1.* , this IP range should cover the potential users of this license. Multiple IP ranges can be provided.


Standalone license

No IP ranges are needed. Only the .info file needs to be submitted.

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