Communication between winIDEA and the BlueBox fails and generates an error. Once you execute the Communication test, it displays the message:
Hardware not found.
Turn on the BlueBox and try again.
Verify the Hardware | Hardware | Hardware Type settings that the correct BlueBox type is selected.
Inspect the back of the BlueBox to make sure the USB cable is plugged into the USB port.
Try a different USB port instead.
Try a different USB cable, and check if the device is visible in the Device manager, without any warnings or errors.
Update it.
Power-cycle the BlueBox.